Refund policy
At Blush Lulu, your satisfaction is important to us. If your purchase doesn’t work out as expected, we’re here to help make the return process as simple and straightforward as possible. Please review our Return & Refund Policy below before requesting a return.
Return Window
We accept eligible returns within 30 days from the date your order is delivered.
To be eligible for a return, all items must:
- Be unworn, unused, and unwashed.
- Remain in their original condition.
- Have all original tags attached.
- Be free of stains, makeup, perfume, odors, pet hair, or other signs of use.
- Be returned in the original packaging whenever possible.
Items that do not meet these requirements may be declined for return.
Non-Returnable Items
For hygiene and safety purposes, the following items are not eligible for return:
- Final Sale items
- Gift Cards
- Bodysuits
- Underwear & Lingerie
- Swimwear with the hygiene liner removed
- Earrings
- Personalized or custom-made products
- Beauty accessories
- Items damaged due to misuse or improper care
How to Request a Return
Please contact our Customer Support Team before sending any merchandise back.
Customer Support Email
To help us process your request efficiently, please include:
- Order Number
- Full Name
- Email Address
- Item(s) you would like to return
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.
Returns sent without prior approval may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is related to:
- An incorrect item shipped by us
- An item that arrived damaged
- A confirmed manufacturing defect
Original shipping charges are non-refundable.
For added protection, we recommend using a shipping service that provides tracking information when sending your return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.
Please provide:
- Order Number
- Photos of the product
- Photos of the shipping package
- Photos of the shipping label
Our Customer Support Team will review the information and work with you to determine an appropriate solution.
Refund Process
Once your returned package has been received and inspected, we will notify you of the return outcome by email.
If your return is approved, the refund will be sent to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Order Cancellation
Orders may be canceled within 12 hours of being placed, provided the order has not already entered processing.
Once an order has entered processing or has been shipped, cancellation requests can no longer be accepted.
Additional Information
Please keep the following in mind:
- All returns require prior approval from our Customer Support Team.
- Unauthorized returns may be refused.
- Items showing signs of wear, washing, alteration, or damage after delivery are not eligible for a refund.
- Please package returned items securely to help prevent damage during transit.
- Blush Lulu reserves the right to refuse any return that does not meet the requirements of this policy.
Return Address
The address displayed on our website is provided for business correspondence purposes only and is not our return warehouse or return address.
Please contact our Customer Support Team before sending any merchandise back. We will provide the correct return address and instructions once your return request has been approved.
Contact Us
Blush Lulu
Business Address
45576 Grand Central Sq
Sterling, VA 20166
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding returns or refunds, please contact hello@blushlulu.com. Our Customer Support Team typically responds within 24–48 business hours and will be happy to assist you.
- Choosing a selection results in a full page refresh.